Last updated: September 2022
Trillium Flow Technologies (“Trillium”, “we” or “us”) respects individual privacy and value the confidence of its customers, business partners and others. Trillium is committed to upholding the highest ethical standards in its business practices. Accordingly, Trillium adheres to strict standards in connection with the collection, use and disclosure of Personal Data, consistent with the laws of the countries in which Trillium conducts business.
1. PERSONAL DATA WE COLLECT
We may collect data, including Personal Data that you provide when contacting us through information provided on our Site. “Personal Data” includes information that can be used to identify you as a natural person, directly or indirectly, in particular in combination with other information available to us and specific to your identity as a natural person, that may include your:
- Phone number; and/or
- E-mail address.
Trillium aims at keeping the Personal Data we hold is accurate and up-to-date. Please ensure that the Personal Data you communicate to us is accurate and up-to-date.
If you fail to provide certain Personal Data when requested, we may not be able to perform the contract we have entered into with you (such as providing a product or service you requested), or we may be prevented from complying with our legal obligations. In any case, we will inform you during the Personal Data collection process about fields which would be mandatory and the consequences of not providing such data.
2. HOW WE USE YOUR PERSONAL DATA
We collect, use and store your Personal Data for a variety of purposes, including the following:
- operating our business;
- delivering, improving, personalize and customizing our Site, as well as services we provide;
- sending direct marketing and other communications related to our business, products and services;
- providing you with information and services that you request from us;
- performance of a contract executed between you and Trillium; and/or
- and for other legitimate purposes permitted by applicable law (as the case may be, we will provide you with the basis of such legitimate purposes upon its occurrence, prior to implementation of the related processing).
Please note that we do not share such information with third parties for their direct marketing purposes.
Where required or permitted by applicable law, we also use or disclose your Personal Data to limited third parties when we believe, in good faith, that such use or disclosure is reasonably necessary to (i) comply with the legal obligation bearing on Trillium, (ii) enforce or apply the terms of any agreement to which Trillium is a party, or (iii) protect the rights, property or safety of Trillium, Trillium’s users, or others.
3. HOW WE SHARE YOUR PERSONAL DATA
Any Personal Data collected via the Site or when you contact Trillium’s sales, user or technical support, will be processed inside or outside of the EU/EEA by Trillium. We may share your Personal Data with our affiliated entities and other third-party business partners, providers, vendors or contractors acting on our behalf and under our instructions, whether located inside and outside of the European Union (“EU”) or the Economic Area (“EEA”), for the purposes of operating our business, delivering, improving, and customizing our Site as well as our products and services, sending direct marketing and other communications related to our business, and for other legitimate purposes permitted by applicable law or otherwise, and when needed, with your consent.
Therefore, we may share Personal Data in the following ways:
- Within Trillium and with any of our affiliated entities located inside or outside of the EU/EEA, for purposes of data processing or storage;
- With Trillium’s business partners, vendors, authorized third-party agents or contractors to provide our products and services or facilitate transactions. Examples include, but are not limited to: processing or orders, hosting and improving the Site and providing support.
- In connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by another company; and/or
- As the case may be, for further protection of your privacy, Trillium will share your Personal Data in aggregated and/or de-identified form that cannot be used to identify you.
Where mandated or permitted by applicable law, regulation or legal process, we will disclose your Personal Data to law enforcement officials, government authorities or other third parties, located inside and outside of the EU/EEA, where such disclosure is in accordance with due process of law and binding upon Trillium, to the extent necessary to comply with legal process or meet national security requirements, protect the rights, property, or safety of Trillium, its business partners, you, or others.
4. TRANSFER, PROCESSING AND STORAGE OF PERSONAL DATA
As a global organization with affiliated entities located inside and outside of the EU/EEA and business processes in operation across borders, we may transfer your Personal Data from Trillium’s US entity in the United States to any Trillium affiliate entity worldwide or to third-party business partners, providers, vendors, or contractors, that are located inside or outside of the EU/EEA, for purposes described in the section “How we share your Personal Data” above, including for the purpose of data processing or storage on behalf and under the control of Trillium.
Trillium will perform any cross-borders transfer in compliance with applicable privacy and data protection regulations, including Regulation (EU) 2016/679 of 27 April 2016 on the protection of personal data (“GDPR”). Where mandated by applicable law, to ensure that your personal data does receive an adequate level of protection, Trillium implements the appropriate measures to ensure that your Personal Data is treated across Trillium affiliated entities and by the aforementioned third parties in a way that is consistent with and which respects the applicable privacy and data protection laws. Measures consist of Standard Contractual Clauses.
5. LINKS TO THIRD-PARTIES’ SITES OR APPLICATIONS
The Site may contain links to third-party sites or applications that are operated by companies outside of our control. Your activities on those third-party sites or applications will be solely governed by the privacy policies and procedures of those third parties. Trillium takes no responsibility whatsoever for the content or information practices of such third parties and encourage you to review the privacy polices of these third parties before disclosing any information on their sites or applications.
Security and confidentiality of your Personal Data
The security and confidentiality of your Personal Data is important to us. We implement appropriate physical, administrative, and technical measures and safeguards designed to protect your Personal Data from loss, theft, misuse, alteration, unlawful or unauthorized access, use, or disclosure.
Trillium also relies on reasonable measures to safeguard Personal Data in our possession, including:
- Enforcement of policies and procedures on Personal Data use, security and confidentiality;
- Restricting access to Personal Data to only those employees and third-party service providers on a “need to know” basis and under strict confidentiality requirements;
- Use of technologies to safeguard data during transmission, such as SSL encryption for some of the data that you provide via the Site and using appropriate security measures to safeguard the data we collect and possess;
- Use of industry-standard measures and processes for detecting and responding to inappropriate attempts to breach our computer systems and networks.
The Internet and any communication thereon cannot be guaranteed to be secure at all times, and we cannot ensure or warrant the security of any Personal Data you provide us through this technology. In this regard, we have procedures to deal with any suspected data security breach and will notify you and any regulator of a suspected breach where required to do so.
6. RETENTION OF PERSONAL DATA
We will retain your Personal Data for only as long as needed to fulfill the purposes for which it is collected. We will retain and use your Personal Data as necessary to comply with our business requirements, legal obligations, resolve disputes, protect our assets and enforce agreements to which Trillium (or any of our affiliated entity) is a party.
7. YOUR RIGHTS
You have the right to access, free of charge, obtain a paper or electronic copy, review, correct and update all your Personal Data stored by us, notably to confirm its accuracy. Subject to any relevant legal requirements and exemptions, you may also oppose to or limit the processing or your Personal Data or request that certain of your Personal Data be deleted from our files.
You may also exercise you right to portability of your Personal Data where the lawful basis for the processing is (i) (a) a contract or (b) your consent and (ii) by automated means. Please note that such a request could be limited to the sole Personal Data you provided us with or that we hold at that given time and subject to any relevant legal requirements and exemptions, including identity verification procedures.
Trillium will make reasonable efforts to comply with the aforementioned requests, unless such requests are prohibited by law, or there is a legitimate purpose to retain your Personal Data, in which case we will inform you without undue delay. We reserve the right to verify your identity before any request relating to your Personal Data processed by us. Please direct any questions about your Personal Data using the contact details provided at the end of this Policy.
Any individual who wishes to opt out can do so freely and at any time by contacting Trillium through the contact details provided at the end of this Policy, further to the information process relating to the new purpose or clicking on the link within each of our marketing communications.
8. CHILDREN’S PRIVACY
9. CHOICE AND OPT-OUT
Subject to your choices, we may also send you direct marketing communications via email. In addition to the “unsubscribe” link contained in each of our e-mail marketing communications, you may opt-out freely and at any time from receiving Trillium newsletters or other e-mail marketing communications from Trillium by sending an e-mail to [email protected]
We may send you service communications relating to the products or services we provide you via email (e.g. to inform you about changes to the product or service you requested from us, revisions of our terms and conditions or this Policy). As such service communications are necessary for the purposes of providing you with our products or services or complying with our legal obligations, you will not be able to opt-out from receiving them.
10. UPDATES TO THIS POLICY
If you have any questions or would like to inquire about Trillium’s privacy practices and this Policy, the use of your Personal Data, object to or restrict Trillium’s use of your Personal Data for direct marketing purposes or request deletion or correction of such Personal Data, please contact us at:
Trillium Flow Technologies
945 Bunker Hill Road, Suite 250, Houston, Texas 77024 USA
Email: [email protected]
If you reside within the European Union, a list of national data protection authorities can be found here: