Trillium Flow Technologies is thrilled to announce the launch of its global STAR Service Center network serving Sarasin customers with 16 locations across the United States and Mexico – with additional locations joining the network soon.
Sarasin Technical Assembler and Repair (STAR) Service Centers from Trillium Flow Technologies will provide pressure relief valve (PRV) OEM aftermarket support for industrial plants. Strategically located, STAR Service Centers deliver ongoing support to our customers at a local level by providing rapid response and high-quality service for valve repair and replacement through the STAR Service Centers network.
The development of this network was strategic and focused on allowing Trillium to expand its ability to assist Sarasin customers even further by providing critical products and services to help meet the needs of today's ever-challenging world. Training and support are provided to each STAR Service Center as they join our network. Currently, Trillium has forged partnerships with TEAM, Caliber Valve & Controls, and East Coast Valve Services in the US and Vasesa in Mexico. As we continue to expand this program, additional STAR Service Centers will be added throughout 2021 and beyond.
"As we continue to advance our pressure relief valve technology and value proposition to customers worldwide, including in North America, it is paramount that we establish a network of authorized service centers to support our growing installed base. STAR Service Center personnel will be highly trained and certified to provide maintenance and service for Trillium Flow Technologies' Sarasin pressure relief valve products. The establishment of the STAR Service Center network is just another example of Trillium Flow Technologies putting the customer first in everything we do!" — David Paradis, CEO, Trillium Flow Technologies
The National Board of Boiler and Pressure Vessel Inspectors has approved each STAR Service Center to perform PRV testing and repair per ASME codes. Additionally, STAR Service Centers will be evaluated and approved by Trillium Flow Technologies for assembly and repair of the Sarasin-RSBD line of PRVs, which has over 170 years of PRV expertise in the marketplace. Scheduled audits occur annually to ensure the best-in-class service and quality for our customers and to verify each center is following our highest standards for newly assembled and repaired PRVs. Training is also conducted regularly for the sales teams and technicians at each STAR service center to ensure our customers receive PRV selection and troubleshooting expertise.
"We are growing our family to be closer to our customers and markets. STAR Service Centers' capabilities, engineering expertise, testing equipment, boiler installation, machining, welding, documentation systems, and field repair capabilities are local to our customers. This allows us to be even more engaged and continue to provide the world-class service our customers have grown to expect from Trillium Flow Technologies." — Ludovic Gonclaves, Managing Director, Trillium Flow Technologies, France
STAR Service Centers will stock inventory items such as:
- API 526 Direct Spring Loaded: Conventional & Bellows
- Thermal/Portable Relief Valves: Conventional, Bellows, & Balanced
- API 526 Semi-Nozzle Pilot Operated: Pop & Modulating Action
- API 526 Full Nozzle Pilot Operated: Pop & Modulating Action
- Section I Steam Safety Valves
This locally stocked inventory will also include Sarasin spare parts, enabling a truly rapid response to further eliminate downtime and unplanned outages. Click here to learn more about the STAR Service Center Network.